Service Center
Service & Repair Department
Bring us the machine.
We’ll get it sewing again.
Our technicians are factory-trained and certified, and they work on sewing machines, sergers, embroidery machines and quilting systems every day the shop is open. Start your work order online so there’s no paperwork at the counter, then track it from intake to pickup.
Start to finish
How a repair works here
- Step 01
Start the ticket
Fill out the short form online with your make, model and what’s wrong. Your work order is written up before you arrive.
- Step 02
Drop it off
Bring the machine (and the foot pedal and power cord) to the shop during business hours. No appointment.
- Step 03
We diagnose & call
A technician inspects the machine and calls you with what it needs and what it will cost before any repair work starts.
- Step 04
Repair & pickup
We fix it, test-sew it, and email you when it’s ready. Check the status online any time in between.
All makes & models
If it sews, we service it
We repair every brand we sell and plenty we don’t. Our service manager, Chuck, is certified on Husqvarna Viking in addition to the brands on our showroom floor, so you don’t have to ship your machine across the country to get it looked at.
Bernina · Brother · Elna · Janome · Husqvarna Viking · and more
- Sewing machines
- Sewing & embroidery combos
- Embroidery machines
- Sergers
- Coverstitch machines
- Longarm & quilting systems
- Multi-needle machines
Our shop
Honest work done at a fair price
You already spent real money on the machine. We price the repair with that in mind, and we tell you what it needs before we touch it — including when the honest answer is that it doesn’t need much at all.
Machine acting up?
Start the work order online, or just bring it by during shop hours.
