FAQ
We know at times you might have questions, and we’re here to help answer them!
If you need immediate assistance that you cannot find the answer to on this page, be sure to use our Live Chat feature, or send us a message via our Contact Us page, and we’ll respond back as soon as possible.
General Frequently Asked Questions
Some classes may have a 10am start date. Depending upon your skill level, you may finish your project earlier than others or life happens and you may have to leave early after the instruction portion is done. Our store closes at 5pm EST. You can leave whenever you need to or when you finish the project.
Class Supply Lists are only viewable on the My Account section under the Downloads tab after purchasing the class successfully. We do not provide class supply lists prior to the class being registered and purchased.
Yes, though we have some floor models in our store, those are unavailable for rent during the class. We recommend you bring in your own machine so that we can help you with learning the particular technique on your own machine that you will be using at home.
We do have a limited amount of machines available to rent for $25/day, but the functionality on that machine may not match with what you are familiar with on your personal machine. Renting a machine may require a separate instruction with one of our instructors (at an additional cost for training) on a date and time prior to the class. Please contact our store to confirm availability of machines to rent for that day.
Please remember to bring the power cord, pedal, and any accessories that you may need. If you need assistance bringing it into the shop from your car, please see an associate in the store.